Refund policy
If we do not deliver, you get your money back. No argument, no ticket queue.
Undelivered orders
If we cannot deliver a code, we refund the order in full. You choose whether the refund goes to your wallet balance, which is instant, or back to crypto, which takes up to one business day.
Delivered codes
Once a code has been delivered and revealed, it cannot be refunded — we cannot un-issue it, and it works. This is standard for prepaid codes and it is the reason we check every order before sending.
If a delivered code does not work, contact us with the order reference. If the fault is ours, we replace it or refund it in full.
Overpayment and underpayment
Send the exact unrounded amount shown on the private payment page. Overpayments and underpayments are reviewed manually and may delay the order. Do not send a second transfer; contact support with the order reference and public transaction ID.
How to ask
Email us with your order reference. We answer every refund request, and we do not require you to explain yourself.